Removals Insurance

Cancellations & date changes

Chains collapse or cause delays, builders don't always finish when expected, or other issues stop your move from happening when you planned. Because of this, we suggest customers take out cancellation insurance for their moves. As long as you notify us by 5pm on the day before your move, your move will be rescheduled for you at no additional cost if you have the cancellation cover in place.

Late key waiver

Sometimes the keys to your new home and ready and waiting at the time you're scheduled to receive them. Other times, you're left waiting for the keys - sometimes for hours - which causes a delay in your move as the removal men wait for the keys so they can unload your belongings into your new home. With Late Key Waiver coverage, you can avoid paying extra waiting charges (which can be expensive) while your keys are delayed.

Claims notification

In the unlikely event of loss and/or damage which may give rise to a claim under this insurance, immediate notice must be given in writing to the Company. Unless a time extension has been requested by you, and agreed by the Company in writing, it is a general condition under this insurance that full details of any losses and/or damages for removals and storage must be notified within 7 days after delivery or, in the case of non-delivery, within 7 days from when your property would normally be delivered. For overseas removals and storage outside the United Kingdom the time limit is 30 days. These time limits apply whether or not your property has been unpacked.

Should you need to make a claim, we'll treat your claim with respect, courtesy and professionalism.